Chatbot Product Owner

Company Description

Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good!

We’ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas’ Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do. Having completed our recent multi-year digital transformation, we’re now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future.

Job Description

We are currently recruiting for a Digital Product Owner on a permanent basis, who will be instrumental in developing our chatbot and chat capability. Working collaboratively with and as part of the Agile team, you will play a key role in maximising the value of our new and existing products that support esure’s strategy, customers and colleagues for now and in the future. You will help to shape the vision for our chatbot and customer support and lead on building towards this vision.

What you’ll do:

• Lead on shaping our approach to chatbot development and optimisation
• Lead product discovery and collaborate with the wider business on user research and customer testing to bring the voice of the customer into your squad
• Have ownership of the full product lifecycle including optimising and retiring solutions
• Manage the Product Backlog. Build, prioritise and communicate initiatives, epics, user stories & acceptance criteria
• Communicate, challenge and own the product vision and convey this to delivery teams
• Ensure all initiatives have a clear cost-benefit case supporting any build/investment
• Set Objectives & Key Results (OKRs) for the product to measure alignment and delivery of strategic goals

Qualifications

What we’d love you to bring:

• Experience with building and optimising chatbot experiences for a large customer base
• A passion for improving value from Products and putting the customer at the heart of all product design/delivery
• An experienced Product Owner who has led the end-to-end product delivery lifecycle
• Experience working on large Agile projects and an understanding of Scrum and DevOps
• Proficient at generating high quality documentation including user stories, use cases and flow diagrams
• The ability to confidently challenge but to also engage, influence, and inspire partners and stakeholders to drive collaboration and alignment.

Additional Information

The Interview Process (subject to change):

• You’ll start with an introductory call with one of our Talent Partners. This is a ‘get to know you session’ and for you to explore the position in more detail.
• 1st stage: 30 minute interview with the hiring manager (Head of Customer Experience & Design)
• 2nd stage: 1 hour interview with our Head of Customer Experience & Design and one of our Lead Delivery Managers. This interview will involve an interview task where you will present your ideas and findings to the team.
• 3rd stage: a potential final 30 minute interview with our Chief Operations Officer

What’s in it for you?:

• Competitive salary that reflects your skills, experience and potential.
• Discretionary bonus scheme that recognises your hard work and contributions to esure’s success.
• 25 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday.
• Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances.
• Company funded private medical insurance for qualifying colleagues.
• Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members.
• We’ll elevate your career with hands-on training, mentoring, access to our exclusive academies, regular career conversations, and expert partner resources.
• Driving good in the world couldn’t be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities.
• Join our internal networks and communities to connect, learn, and share ideas with likeminded colleagues.
• We’re a proud supporter of the ABI’s ‘Make Flexible Work’ campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.
• And much more; See a full overview of our benefits here Reward and benefits | Esure Group PLC
   

We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We celebrate individuality and create spaces where unique backgrounds and experiences can come together. We believe that diverse perspectives drive innovation, in turn enabling us to better serve our customers, community and build a stronger organisation. Our commitment to inclusion extends to every part of our business, from hiring practices to professional growth opportunities, ensuring equal access and support for all.