Gen AI Product Manager (252277)

Location: London or Stoke + *Hybrid Working
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri

*Hybrid
At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are 

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.  

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company.  We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve. 

Join our Digital teams where we harness the power of digital and embody the spirit of innovation to deliver the best solutions for our customers. 

What you'll do
 

We are building a true omni-channel experience for our customers, backed by the latest advancements in technology - utilising industry leading products and services from companies such as Genesys, IBM and Microsoft we aspire to bring those technologies together to create the future of customer experience.

We need someone who understands our business and customer needs, that can interpret those requirements and then align to our Digital Strategy to help define our direction for extracting every opportunity and capability from the solutions – taking us from Discovery to Delivery.

Working in our TOBi team, you will champion and leverage Generative AI technology to enhance and improve the experience for our customers, front line advisers and our product teams.  Managing stakeholders at all levels, you will be responsible for ensuring we align to strategy and are efficient and cost effective in our solutions with new cutting edge technology.

Key accountabilities:

• Creation and management of the roadmap for Generative AI implementations ensuring alignment with business objectives and stakeholder needs.
• Prioritisation of features, product specifications, and working closely with cross-functional teams to deliver high-impact AI solutions.
• Upskilling of the team, ensuring they are equipped with the latest tools and methodologies in GenAI and data science.
• Implementation of processes for standardization, ensuring consistent and high-quality delivery of Gen AI projects.
• Mentoring and development a team of Gen AI specialists, fostering a culture of continuous learning and innovation.
• End-to-end implementation of GenAI chatbots and other AI-driven products, from ideation through to deployment.
• Monitoring the product performance with regular reviews to identify opportunities for optimisation and improvement.
• Being a primary point of contact for GenAI, liaising stakeholders, gathering requirements and providing updates.

Who you are

• Expert in understanding of Gen AI technology.
• Strong understanding of data architecture, model lifecycle management, cloud platforms and AI governance.
• Ability to translate business objectives into technical requirements and complex technical concepts into understandable terms for non-technical stakeholders.
• Excellent problem-solving skills, with the ability to navigate complex challenges and deliver innovative solutions.
• Effective collaboration skills with cross-functional teams.
• Inspirational team leadership skills, fostering collaboration and innovation.
• Ability to think critically and strategically about product development, team growth, and long-term AI integration. 
   

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies. 

Together we can 

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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