Product Manager

The opportunity

At Shieldpay, we’re looking for a visionary product manager to drive the development of our internal tools and systems, empowering our teams to deliver best-in-class solutions. This is an exciting opportunity to shape the backbone of our fintech operations, working closely with cross-functional teams to build products that directly impact our growth and efficiency. Join us, and play a pivotal role in optimising our internal systems while working with a dynamic, high-performing team.

What you’ll be doing

• Define Product Strategy and Vision: Lead the development and communication of a clear product vision and strategy for internal tools and systems, ensuring alignment with the company’s overarching goals and operational needs.
• Prioritize Features and Enhancements: Manage the product backlog, prioritize features, and oversee the roadmap for internal products, driven by business needs, user feedback, and stakeholder input.
• Collaborate with Cross-Functional Teams: Partner closely with internal teams (IT, Operations, etc.) to gather insights, ensuring that the internal products effectively meet their requirements and business objectives.
• Oversee Product Development: Work in close collaboration with development and engineering teams to design, build, and launch internal products, ensuring they align with user needs and contribute to business success.
• Monitor Product Performance and Metrics: Track key performance indicators (KPIs) and gather user feedback to assess product effectiveness, using data-driven insights to continuously optimize and enhance internal tools.
• Ensure Smooth Product Adoption: Lead efforts to onboard teams to new tools and systems, offering training and addressing adoption challenges or resistance to ensure smooth transitions.
• Manage Stakeholder Expectations: Keep stakeholders informed on product updates, timelines, and changes, ensuring alignment and effectively managing expectations across departments.

What we're looking for in you

• Experienced in Product Management & Development: Proven track record in product management, including product design, technical development, and working with cross-functional teams in the tech space.
• Domain Expertise: In-depth experience in Payments, Fraud, Financial Crime, or Financial Services is essential to understand the complexities and regulations in fintech.
• Passion for FinTech: A strong passion for the fintech industry and delivering best-in-class product suites that drive innovation and customer satisfaction.
• Experience in Product-Led Environments: Proven ability to work in a product-led, fast-paced, and dynamic fintech environment, aligning teams around a shared product vision.
• Stakeholder Management Skills: Skilled in managing relationships across all levels of the organisation, including executives, cross-functional teams, and external partners. Able to remain calm and measured in all conversations.
• Payments Landscape Knowledge: Strong understanding of the payments ecosystem, including push payments, data products, loyalty and offers, and authorisation capabilities. Awareness of key challenges and opportunities in these areas.
• Business Acumen and Communication: Excellent business acumen with a bias for action, a passion for continuous learning, and exceptional written and verbal communication skills.
• Agile Methodologies Experience: Solid experience working within Agile development frameworks, including creating Epics, User Stories, and writing clear Acceptance Criteria.
• User-Centric Approach: A deep, empathetic understanding of users gained through research, interviews, data analysis, and usability testing, to ensure products meet real user needs.

Our promise

Shieldpay is an equal opportunities employer. For Shieldpay building a fair and transparent workforce begins with the recruitment process that does not discriminate on the grounds of gender, sexual orientation, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We offer flexible working options, such as flexible hours and hybrid work, to support our employees' work-life balance