Product Manager, ED - Client Engagement

The Client Engagement Lead for the Chief Data & Analytics Office (CDAO) Platform will play a pivotal role in supporting the data, AI, and analytical needs of one of the largest financial institutions. This role is part of the Chief Data & Analytics Office (CDAO) at JPMorgan Chase, which is responsible for accelerating the firm’s data and analytics journey. The Client Engagement lead is responsible for relationship management, solution design and implementation of integrated plans between a JPM LOB or Corporate Function and the CDAO Platform.  The position requires a strategic thinker with exceptional influencing and communication skills, to drive adoption of firmwide solutions for data, governance and ai. 

Job responsibilities

• Create awareness through clear and concise messaging about the platform's capabilities and benefits.
• Drive adoption of platform capabilities to maximize value for clients.
• Contribute to the overall success of the CDAO Platform by aligning client strategies with business objectives.
• Develop and maintain strong relationships with clients, acting as a trusted advisor.
• Develop trust and rapport with stakeholders to ensure client satisfaction and success.
• Convey complex information clearly through excellent verbal and written communication skills.
• Present ideas and solutions effectively to diverse audiences.
• Be well-versed in platform architecture, solution engineering, and cloud services/capabilities.
• Provide technical guidance and support to clients, ensuring solutions are effectively implemented.
• Track and report on key performance indicators (KPIs) related to platform integration and customer satisfaction.
• Clearly articulate product capabilities that most effectively meet customer needs.

Required qualifications, capabilities, and skills
 

• Proven experience in account management or a similar role within an enterprise financial or technology company

·       Expertise and experience in at least two of the following data governance, data management, machine learning, genai, cloud platforms or analytics.

·       Excellent communication, relationship-building, and leadership skills.

·       Technical proficiency in cloud services, platform architecture, and solution engineering.

·       Strong project / program management skills and a strategic and commercial mindset.