Product Manager (Future Ticketing)

Company Description

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. 

Great journeys start with Trainline 🚄 

Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, and affordable as it should be. 

Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. 

Job Description

Introducing Product at Trainline👋 

This is a fantastic opportunity for someone looking to progress their product career, who wants to take on significant challenges and help accelerate our business as we continue to grow in the UK and European markets, for both B2C and B2B. If you are passionate about product management and are looking for an opportunity to work with seasoned leaders in an ambitious, market-leading tech organisation, then this is the place for you!  

Trainline’s Platform One supports all our customer propositions across B2C, Branded Business Travel, B2B Distribution, TOC Partner Solutions and Supply Integrations, on multiple channels including web, app, external APIs, and agent tooling for both in-house customer support and external B2B customers. This role is responsible for ticketing innovation in our Future of Rail strategic theme, which is a key enabler to creating the world’s #1 rail platform and driving our purpose to empower greener travel choices.  

The Future of Rail theme combines our Future Ticketing, Trainline Partner Solutions and core Platform One teams. The Future Ticketing teams operate on the cutting-edge of travel technology, testing evaluating, trialing and launching new innovations that become core to Trainline’s B2C and B2B experiences. We develop app-based, friction-free ticketing solutions that make use of location data and contactless technology. The mission behind these ticketing innovations is to reduce friction for customers, create competitive advantage and drive modal shift to greener travel options. 

As a Product Manager at Trainline, you will...🚄  

• Work with 1 Engineering Team based in our London Office, with additional offshore support in Europe and elsewhere.
• Key partnerships with counterparts within Product, in Engineering, Supply, Trainline Partner Solutions and Commercial to set quarterly OKRs and prioritise delivery outcomes for this area to achieve overall company goals.  
• Know the competitive landscape, global industry trends and company strategy, owning the short, medium and long-term roadmap for one or more squads  
• Drive squads’ prioritization, triaging incoming requests and making trade-offs to strike a good balance of delivering new features, platform improvements, reporting and monitoring capabilities  
• Triangulate multiple signals using data tools to generate insights, communicate hypotheses to wider audience and share learnings from both successes and failures  
• Lead/participate in Agile ceremonies, with responsibility for a high standard of meaningful documentation and process  
• Be the customer advocate; evaluate and understand customer insights and align to the work your team are delivering to ensure you are meeting the end user needs  
• Build credibility by striving to understand technology decisions and implications, and build knowledge of domain  

Qualifications

We'd love to hear from you if you have...🔍  

• 3+ years experience in a Product Management role in a tech business  
• Relentless curiosity about customer needs and technology 
• A tenacious approach to delivering customer value  
• The ability to assimilate complex technical concepts quickly and clearly explain them to a non-technical audience 
• Worked in a fast-paced environment where you’ve had to think on your feet and bring people together to problem solve  
• Led delivery with a full-stack team or led delivery coordination across multiple teams  
• Evidence of customer-centric thinking through insights, data and experimentation
• Knowledge and experience of working with Agile frameworks, writing user stories, setting sprint goals and collaborating with teams on acceptance criteria  
• Analytical thinking and decision making, able to weigh up conflicting priorities and make the right decision using a balance of qual and quant data inputs  
• Experience in travel/rail industry or a marketplace would be desirable   

Additional Information

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, extra festive time off, and excellent family-friendly benefits. 

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! 

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: 

• 💭 Think Big - We're building the future of rail 
• ✔️ Own It - We focus on every customer, partner and journey 
• 🤝  Travel Together - We're one team 
• ♻️ Do Good - We make a positive impact 

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!