Product Manager - Organisation Management

Zappi is a fast growing consumer insights platform helping Fortune 500 companies deeply understand their customers. Our platform allows customers to pre-test new ideas and creative content before launch. From new products, media campaigns, names, logos, packaging or flavours, Zappi allows companies to kill bad ideas and improve on good ones. Customers can analyse their insights across their organisation and see their performance relative to the rest of their market. We bring together top expertise in data science and visualisation, UX and engineering to create a platform that allows non-expert users to make high-stakes decisions easily and confidently. Our working culture is incredibly important to us and our team – our retention is industry-leading.

The Product Team

We’re going through an incredibly exciting period of change, having secured Series C funding at the end of 2022, and are looking to recruit an experienced product manager to help us ensure the Zappi platform meets the needs of our enterprise customers.

At Zappi, product managers have the space to create and deliver on their long term vision, backed by a leadership team and business that supports you in turning vision into reality. You’ll be accountable for leading a team through discovery, analysis, delivery and usage of solutions and features, advocating for customers, sharing context with your team and delivering value to Zappi and our customers.

We have a strong culture of positivity, collaboration and ambition, with engineering, product design, product marketing, operations, expertise and customer teams working closely with Product. You’ll work closely with these teams to deliver successfully.

Who we’re hiring

We are looking for a strong product manager to join our well organised and collaborative product community. You will be working with the Organisation Management team to deeply understand our enterprise-level customers, create a strategy that effectively anticipates customer needs and delivers on the highest priority items. Collaborating with your engineering team, product design, customer and product marketing teams, you will design, build and launch features that allow our customers to tailor our platform to their needs. The Organisation Management team is the foundation of our platform, ensuring the Zappi platform adapts seamlessly to the specific needs of our customers.

The successful candidate will be

• Able to demonstrate the characteristics of an experienced product manager (this is generally more than 4 years experience)
• Experienced working in a B2B focused organisation, maintaining customer master data and working with multi-tenant enterprise organisations (a plus, but not essential)
• Comfortable being accountable for the success of a crucial piece of Zappi’s infrastructure
• Able to balance working for tactical gain with progressing towards a long term vision, with a bias for action
• An exceptionally strong collaborator with other product managers and product teams, used to managing dependencies in order to deliver value
• As comfortable coming into a project that’s already started as you are kicking off something brand new
• Confident using data to inform leadership, context setting and decision making within your team
• Happy letting others take the credit for great work in order to make the most of the diverse talent at Zappi
• Passionate about great customer experience, making complex things simple, all while improving our users lives in the process.

Responsibilities

• Deeply understand Zappi’s customer needs for managing multiple teams across global organisations, ensuring they can balance standardisation with specific needs
• Work with product leadership to drive the product strategy forward, ensuring team outcomes support the goals of the organisation
• Collaborate with engineering, product design and quality assurance to specify, design and build brilliant solutions to customer problems
• Work with your engineering team to build an achievable roadmap, mapping out key cross-team dependencies and informing those impacted when timelines shift
• Confidently manage team stakeholders, keeping them appraised of progress and involved in any decisions they can contribute to
• Become extremely familiar with your product, able to demonstrate functionality and advocate for the benefits of new features
• Collaborate with Product Marketing to enable customers and the wider Zappi organisation in use of new features
• Collaborate with the broader product engineering community to flag, investigate and manage dependencies.

Location: London / Hybrid

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Interview Process

• Screening Call with Talent team - 30m
• First Round Interview with Product Engineering Leadership - 60m
• Second Round Interview with Organisation Management team - 60m
• Final Round Interview with CPO - 30m

Benefits UK

• Salary range £55,000-£75,000 per annum, depending on experience. Salaries are benchmarked annually
• One company-paid mental health day of rest every quarter (these are pre-scheduled, so the entire company can take the same days off regularly to reset)
• Unlimited holidays – we want well rested and motivated teams so encourage people to take plenty of time off. We don’t cap your allowance, but do set a minimum of at least 20 days per year plus national holidays.
• Private medical healthcare cover
• Group risk, life & disability contributions
• Flexible working arrangements, including remote (unless otherwise specified)
• Thoughtfully designed offices to support both individual work and collaboration without interrupting others
• Support setting up your home office, if appropriate (chair + desk, etc)
• Wellbeing benefits such as free yoga and access to trained therapists / counsellors
• Tailored personal development through training allowances, coaching, mentorship and career frameworks.

Why join us? 

We’ve been recognized as one of the hottest martech companies in 2022 by Business Insider and named Best Place to Work by Quirk’s Media for our engaging and inclusive workplace culture. We’re committed to both people and the planet. 

Our belief in inclusion means we’re building an organisation of diverse individuals and helping brands eliminate cultural presumptions in their research. Read our Diversity Manifesto here. 

We are a values and behaviours driven business and believe that Trust, Truth, Ownership, Ambition and Humility describe Zappi employees on our best day. This is how we strive to show up for our customers, for each other and for our communities.

Earning B Corp certification assures us we’re on the right track and have structures in place to become the business we want to be.

Our commitment to minimise our impact on the environment means being honest with ourselves and transparent with you—about everything from carbon emissions to tree-planting initiatives. We achieved our goal of becoming Net Zero in 2021! 

Zappi Company Culture Highlights

• Winner of Comparably's Award for Best Company for Women 2022
• Winner of Comparably's Award for Best Company Work-Life Balance 2022
• Winner of Comparably's Award for Best Company Compensation 2022
• Winner of Comparably's Award for Best CEO for Women 2022
• Winner of Comparably's Award for Best Company for Diversity 2022
• Winner of Comparably's Award for Best Company Culture 2022
• Winner of Comparably's Award for Best CEO 2022
• Winner of Comparably's Award for Best Happiness 2022
• Winner of Comparably's Award for Best Leadership Teams 2023
• Winner of Comparably's Award for Best CEOs for Diversity 2023
• Winner of Comparably's Award for Best Engineering Teams 2023
• Winner of Comparably's Award for Best Company Outlook 2023
• Winner of Newsweek’s Top 100 Most Loved Workplaces in the UK 2022 & 2023
• Recognised by Fast Company’s Best Workplaces for Innovators 2023
• Winner of Best Marketing Insights Platform in the MarTech Breakthrough Awards 2023 & 2024

Equal Opportunity

Zappi is an equal opportunity employer; our diversity is a major strength. We are committed to providing equal opportunities for all individuals, regardless of their race, gender, sexual orientation, disability, or any other characteristic protected by applicable laws. 

We believe that a diverse and inclusive workforce fosters innovation, creativity, and success. Our hiring decisions are based solely on merit, qualifications, and abilities, ensuring fairness and equity throughout our recruitment process. We welcome applications from all backgrounds and encourage candidates from underrepresented groups to apply. Join our team and contribute to an inclusive environment where everyone's unique perspectives and talents are valued and respected.