Product Manager, Product & Marketing

Your new role At NewDay

Our team, Product & Marketing, embraces product and marketing as two sides of the same coin. We understand the needs of our customers, develop a well-governed product roadmap, and ensure that customers understand - and are engaged with - the features and benefits of their products. You’ll be an integral part of our dynamic team contributing to the development and enhancement of our credit card products, with a particular focus on driving in-life habitual loyalty and customer engagement. You’ll work across our carded products (including Aqua, Marbles, Fluid, John Lewis and partners, Pulse and Bip) ensuring we deliver customer outcomes in line with NewDay’s manifesto and the brand values, whilst remaining relevant, competitive, commercially viable within the UK market.

0-12 months you’ll

• Support the development of comprehensive product strategies aligned with the company’s overall business goals, informed by an understanding of industry trends, emerging technologies and regulatory changes

• Contribute to the development of customer-centric product roadmaps, ensuring alignment with the overarching product strategy

• Drive forward and implement recommendations to optimise our products to deliver excellent customer outcomes, customer experience and commercial results

• Lead execution of the end-to-end product development lifecycle, leading and co-ordinating cross-functional SMEs, including design, engineering, marketing, and sales

• Conduct market research, competitive analysis, and stay abreast of industry trends to identify opportunities for product enhancement and innovation

• Define and monitor key performance indicators to measure the success of product strategies

• Analyse performance data and provide regular reports to leadership, offering insights and recommendations for continuous improvement

• Stay informed about UK financial regulations and ensure that all credit card products adhere to compliance requirements including Consumer Duty and Consumer Credit regulation

• Champion a collaborative and innovative culture within the Product & Marketing team and across the organisation

What you’ll bring

We need knowledge, experience + expertise in:

• Demonstrated success in contributing to the development and launch of financial products

• Problem-solving capability, with demonstrable ability to consider trade-offs to solve business problems

• Strong analytical skills, with the ability to interpret data and market trends to drive informed decision-making.

• Excellent communication and interpersonal skills, with the ability to influence and collaborate across various functions

And would love you to know or learn:

• The UK credit card market, including emerging trends and the regulatory environment

• A solid understanding of the UK credit card market, customer behaviours, and preferences

• Enthusiasm for working in a fast-paced, innovative environment

About NewDay

We help people move forward with credit,
and help our colleagues to move their careers forward too.

We use our highly flexible, scalable, and multi-product digital credit engine to power over 120 million transactions every year. Our brands include Aqua, marbles, fluid and Bip. We partner with leading brands such as John Lewis, AO, Argos and DEKO.

Over 5 million UK customers are supported by our award-winning customer service.

At NewDay, we value all types of diversity. We’re an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don’t discriminate on the basis of age, physical or mental disability, gender reassignment, marriage and civil partnership, pregnancy and carer status, race (including colour, nationality, and ethnic or national origin), religion or belief, sex and sexual orientation. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process. Tell us if you need accommodations: we’ll put reasonable adjustments in place to support you.

Our dynamic NewDay culture

We’re focused on what will drive impact in helping people move forward with credit. Our distinctive culture is geared to spark innovation and team working – with lots of open doors for development. Our customers can rely on us because we aim high, support each other, do the right thing and build for the future.
We invest in our colleagues. On top of a strong market competitive salary, you get a bonus opportunity that matches the impact (delivery + values) you drive in your role. We also help you retire better with market leading pensions.
At NewDay, #yourwellbeing matters: You get 26 days holiday and can buy up to 5 more after probation. Then you’ll get extra days as you build your career with us.
NewWork, our flexible, hybrid working approach, helps you to manage your work/life balance - and even bolt on work time in other countries before or after your holiday. And when you’re in the office, you get free healthy breakfast, fresh juices, lunch, barista coffee etc
Our tax efficient green car and cycle to work schemes save you money (and help the planet).
Ask your Talent Acquisition Partner to tell you more about any of our perks.

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