Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Digital Workflow Client Service, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Communicate vision and strategy for the product area
- Form and lead productive client relationships with firm-wide stakeholders in lines of business
- Gather and prioritize new product requirements through discovery and curation sessions
- Form technology product roadmap
- Responsible for managing and prioritizing the backlog of product enhancements, feature requests, production stability and non-functional delivery.
- Coordinate feature validation efforts with key stakeholders
- Communicate well with technologists, stakeholders, and senior management
Required qualifications, capabilities, and skills
- Prior experience with ServiceNow modules and product understanding
- Successful track record for bringing products and capabilities ‘to market’
- Experience with roadmaps, milestones, and scoping/estimation
- Demonstrated experience with partnering across teams to deliver on desired outcomes
- Experience working in agile delivery teams
- Critical Thinking (anticipates problems and establishes methods to mitigate)
- Strong analysis and visualization skills including data driven solutiuons
- Stakeholder Management
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- ServiceNow Business Continuity Management module
- ServiceNow experience or certifications