Product Manager VMS

Are you our new colleague? We’re looking for a 

product manager MSP/VMS x-one
Diemen     hybrid or remote       full time hg level 18-19

people at the heart of everything we do

Working at Randstad is unlike working at any other organization. Because at Randstad we put people at the heart of everything we do. This goes for our clients, our talent, our employees and society. We combine our passion for people with the power of today’s technologies. This helps us support people and organizations in realizing their true potential. 

Learn more about our mission, history and values on our website: www.randstad.com

how you will contribute

As a product manager MSP/VMS x-one, you are one of the strategic leaders and visionary for a collection of products all focused on x-one supporting our talent and client journeys while engaging with our services. You will be leading development and ongoing optimization's of Randstad’s process & product solution in x-one related to MSP, VMS, independent contractors, and affiliate vendors. You will be setting up the global solution x-one in relation to MSP/VMS solutions in local markets and external parties, driving the roadmap, aligning on strategy, detailing out process end to end, detailing out requirements, and delivering functional designs to prepare for the build of x-one. 

For service-oriented products, this often involves managing complex workflows to ensure efficient service delivery to both internal stakeholders and external clients.  To achieve this, you act as a proactive leader, aiming to innovate and elevate critical aspects of the product's ecosystem. This could include streamlining processes such as client/talent interactions, administrative operations, connecting to client solutions, and exchanging data between internal & external sources.

You will oversee a functional team, often comprising Product Owners and Business Analysts, who will execute specific aspects of the product lifecycle under your guidance. The x-one products play a critical role in enabling core business functions, supporting front-line operations, and ensuring transactional efficiency. You will be working cross-platform and cross-program, leading and communicating the features to be built, and keeping everyone on track so that each feature works end to end across tech stacks, frequently partnering with your fellow product managers.

By aligning with organizational objectives, your leadership ensures the product not only meets current needs but also evolves to address future challenges, driving value and operational excellence.  Success will be measured based on first-time right delivery of services against lowest costs possible.

what you will be doing

Your main responsibility is to produce successful process & product designs which build towards the best possible solution for people using and impacted by solutions through close collaboration with research, service design, external market suppliers and product development. In this case, you are working on an application that allows Randstad’s consultants globally to perform their work in the most efficient way possible: managing talent, sales, job vacancies and related services like MSP, VMS, affiliate vendors, independent contractors etc.

You will be owning the roadmap on topics such as:

• translate the market trend, the client & talents needs and expectations into strategy and roadmap

• align closely with (global) stakeholders on products and features needed to support the defined processes and delivery model

• you work closely with the process team to define the global process L1-5 for MSP, VMS, independent contractors, affiliate vendors

• you are responsible for the product design, roadmap, mock-ups and priorities in the  backlog, leading the POs to deliver on your instruction. 

• lead, manage, and document the product roadmap based on user research, competitive analysis, understanding of the market, and business stakeholder feedback 

• responsible for growing the performance of the product across all countries

• provide analysis, recommendations and product strategy definition for key areas of recruiting, sales, service delivery execution related to the client journey.

• collaborate with partners throughout the organization –client and delivery team, talent team, product team, process team, Marketing, UX, Data Science, development, business teams, and architects 

• define and design across the tech stack with architects and execute user experience with UX experts, and align with opCo on specific topics with the subject matter experts

• you will be responsible for guiding our globally dedicated teams, being the voice of the various sets of customers and making sure that all the relevant information is given to the relevant development  team.  

• you will help manage and maintain stakeholder relationships across the entire organization, including at C-suite level

• prepare and give demos, train team to give demos 

• manage expectations of planning and available products 

who will you work with

As part of the process & product design team, you work together with the process (PET) team, UX & research team, product managers of the website, talent app, client portal, front and the midoffice (x-one).

In this role you will report to Jacinta van den Heuvel head of process and product team..

what you will bring

You have strong analytical skills to understand complex operational environments and identify opportunities for improvement, with a minimum of 5-7 years experience. You want to understand how things really work, both high-over and in detail. You like to think in and work with processes, workflow and designing these.  You put your user at the core of everything while designing and don't lose sight of the business goals that need to be achieved.

You bring knowledge and experience on MSP, VMS and which constructions are allowed in which markets. Are a sparring partner with RSR, Inhouse, midmarket master vendor, enterprise delivery centers, freelancing platforms and local and global IT colleagues who work on integrations and flows.

And you have the experience to build process and product design solution on integrations of X-One platforms (C-One, A-One, R/M-One, E-One) and building workflows for:

•  Affiliate vendor/master vendor setups, where we are the master vendor

• Farming out orders for affiliate vendor recruitment

• Supplier vetting

• Pricing towards suppliers

• Candidate flows

• Timesheet integrations

• Invoice reconciliation

• VMS integrations, per VMS system, where we are the supplier

  • Ingest requisitions

  • Route requisitions to correct unit or delivery center based on subspecialty

  • Create talent in VMS

  • Submit candidates to clients

  • Place winning candidates

  • Timesheet integrations

  • Invoice reconciliation

  • etc

Clear understanding (to be able to design solutions) and high level of knowledge of:

• the differences in markets where the pass-through variant is used vs the triad MSP setup and can design based on that knowledge

• compliance insurance for affiliate vendor and independent contractor models

• self billing of independent contractors

• blue collar/OTS VMS systems with scheduling vs Professionals recruitment of temporary employees or independent contractors

• project setup of RPO and other large outsourcing projects in X-One

• integration between customer ATS systems and X-One

what characterizes you?

• excellent verbal and written communication skills

• strong collaborative interpersonal skills to work across diverse, global teams

• strong problem-solving and analytical skills

• thorough understanding of change management

• strong sense of commitment to deliver and implement on time

• proficient computer skills and working knowledge of software development

• ability to consult with and identify needs of internal and customers and drive value creation

• ability to think in patterns, models, and processes

• facilitate dialogues and explorations - can bring multi-disciplinary teams together during workshops and other design activities to create common understanding and explorations.

your background

• bachelor’s (BA or BS) degree in business, IT, or other related field or relevant experience

• at least 8 years of working experience, of which 3+ years leading projects as a process manager and/or product owner

• understanding of different ways of working (waterfall, project management etc) methodologies, technical understanding of products, and up-to-date on industry standards and best practices

• managing implementation and changes experience

• a track record of successfully leading cross-functional teams to implement quality solutions 

your competencies

• delighting people: connect people (client, talent, employee, society), building strong client relationships and delivering client-centric solutions.

• performing today: resourcefulness securing and developing resources effectively and efficiently.

• leading change: manages ambiguity operating effectively, even when things are not certain or the way forward is not clear.

• securing the future: drives vision and purpose painting a compelling picture of the vision and strategy that motivates others into action.

• strategic mindset: seeing ahead to future possibilities and translating them into breakthrough strategies

• creating clarity - showing line of sight: making sense of complex, high quantity and sometimes contradictory information to effectively solve problems and provides direction, is delegating and removing obstacles to get work done

• courage to challenge: shows courage and confidence to speak up skillfully, challenging others even when they are confronted with resistance or unfamiliar circumstances

what’s in it for you

We put people at the heart of everything we do. Our employment conditions reflect this and are in accordance with the applicable (local) Randstad employment policies and related personnel guide.

We want our teams and talent to reflect the rich diversity of the societies we serve. We thrive for an environment of belonging, safety and confidence. So everyone can bring their whole selves to work and flourish. Learn more about equity, diversity, inclusion and belonging at Randstad here.

If you recognize yourself in the profile above, we invite you to apply for this role. For more information you can reach out to our recruitment business partner: jennifer.roberts@randstadsourceright.co.uk

The recruitment procedure consists of a screening and at least two interviews. Later in the process, an (online) assessment and a job offer conversation take place.