Key
Responsibilities
Product
Vision & Strategy
- Define and communicate a clear product vision aligned with
hospitality business goals.
- Develop a strategic roadmap for technology solutions that optimize
guest experiences, revenue generation, and operational efficiencies.
- Stay updated with industry trends, competitor solutions, and
evolving technology to drive product innovation.
Stakeholder
Collaboration
- Gather requirements from hotel management, operations teams, IT,
and guests to identify key business needs.
- Work closely with marketing, finance, and operations teams to
ensure alignment with business objectives.
- Engage with customers to understand their needs and prioritize
feature development.
Backlog
Management & Agile Execution
- Own and manage the product backlog, ensuring it is
well-organized and prioritized based on business impact.
- Write detailed user stories, acceptance criteria, and
technical specifications for development teams.
- Collaborate with Agile teams to refine requirements and ensure
timely delivery of features.
- Conduct sprint planning, backlog grooming, and
retrospectives to optimize workflow.
Technology
& Integration Oversight
- Oversee integration with Property Management Systems (PMS),
Point of Sale (POS), Customer Relationship Management (CRM), booking
engines, and payment gateways.
- Work closely with IT and engineering teams to ensure APIs and
third-party integrations function seamlessly.
- Ensure cybersecurity, data protection, and compliance with
industry regulations (e.g., PCI DSS, GDPR).
Performance
Monitoring & Optimization
- Define and track key performance indicators (KPIs) such as
guest satisfaction, system uptime, and booking conversion rates.
- Analyze user behavior and system performance to make data-driven
decisions.
- Continuously iterate and enhance product features based on feedback
and analytics.
Training
& Support
- Ensure proper documentation, training materials, and
onboarding sessions for hotel staff and IT teams.
- Act as the primary liaison between users and development teams to
address issues and drive continuous improvements.
- Work with customer support teams to resolve technical challenges
effectively.
Required
Qualifications
- Bachelor¿s degree in Computer Science, Information
Technology, Business, or a related field.
- 5+ years of experience as a Product Owner, Business
Analyst, or similar role in Hospitality IT.
- Strong understanding of hotel operations, booking systems,
PMS, POS, and guest management platforms.
- Hands-on experience with Agile methodologies, Scrum
framework, and backlog management tools (JIRA, Trello, Azure
DevOps, etc.).
- Experience in API integrations, cloud platforms, and cybersecurity
best practices.
- Excellent communication, stakeholder management, and
problem-solving skills.
- Data-driven mindset with experience in analytics tools (Google
Analytics, Power BI, etc.).
- Ability to adapt to a fast-paced environment and manage multiple
priorities.
Preferred
Qualifications
- Certified Scrum Product Owner (CSPO) or Agile-related
certification.
- Experience working with AI, IoT, chatbots, or automation
solutions in hospitality.
- Familiarity with guest loyalty programs, mobile
applications, and digital concierge solutions.