Product Owner - US Market Claims - Fixed Term Contract

Created by a team of proven FinTech entrepreneurs in 2016, Vitesse PSP is an FCA regulated payments business that provides global payment services to a range of businesses. Vitesse operates one of the largest domestic banking and payment networks in the world, giving its customers direct access to more than 100 countries’ domestic payment networks, covering over 60 currencies. Through a single integration, merchants gain access to in-country payment routing, resulting in significantly lower payment costs and much faster delivery. To date, the company has processed over £10bn across more than 10 million transactions.

Vitesse is increasingly focussed on serving customers in the insurance market, provider insurers with improved liquidity management and faster claims settlement. This is our largest vertical in revenue terms and also the fastest growing largely as a result of success in the Lloyds of London market, where Vitesse has established itself as the market leader.

With cross-border B2B exports expected to increase to $21T (USD) by 2023, the market opportunity is significant and Vitesse has aggressive growth plans which include establishing a presence in the US market.  

YOUR MISSION

In support of our newly formed US entity, we are seeking to accelerate our US Insurance market specific product development, with a focus on US insurance claims experience. You will act as the Product Owner for this US market squad, responsible for shaping the mission and driving the squad to deliver against the vision.

You will work closely with internal subject matter experts including: Engineering, other product team members including BA and designers, Operations teams and Implementation.

This role will sit in the Product function, reporting into VP Product.

RESPONSIBILITIES 

• Own the product backlog for your assigned theme.
• Create and manage all epics, features and stories related to the changes in question, whether customer specific or to deliver against strategic objectives.
• Clearly document and communicate requirements to the development team by running refinement sessions with your assigned development resource.
• Have a thorough understanding of the journey that needs to be taken to reach the ultimate end feature goal, creating incremental steps where possible to reach the end complete feature deliverable.
• Analyse overall business impact across all relevant stakeholders and create a plan to implement necessary changes.
• Understand any wider client impact of implementing any changes and devise a communication plan in conjunction with your colleagues in the product team.
• Input to product documentation to assist successful roll out to help maximise utilization of new features.
• Track success post implementation by measuring KPIs.
• Support the business where necessary with subject matter expertise on the changes that have been implemented.
• Work with your product colleagues to ensure changes are coherent and consistent with a broader value proposition and bring as much benefit to as much of our client base and target market as possible.

• 5+ years’ experience in a B2B fintech, ideally with exposure to payment and treasury platforms in a Business Analyst, Product Owner or Product Manager role.
• Knowledge of the US insurance claims market desirable but not a prerequisite
• Must be highly analytical, organized and structured.
• Versatility with ability to act as PO across different domains/products preferable to be adaptable to future change.
• Technical understanding of Agile development practices.
• Excellent communicator. You should be a people person with a proven track record of establishing, building and maintaining strong, high value relationships.
• Passion for scale-ups with a mentality to get your hands dirty. You will be expected to provide live feedback on improvements to existing product features as you gain an understanding and also improve processes and ways of working
• A team player, with the ability to relate well with co-workers, customers and partners and other stakeholders.
• Demonstrated ability to be proactive and self-driven.

This is a 6 month Fixed-Term contract opportunity - however, due to growth in the business there is the likelihood of this to turn into a permanent opportunity later on down the line.

• 25 days Holiday per year (increasing by 1 day per years' service, up to 30 days) + Bank Holidays  
• Hybrid working arrangements – minimum 2 days in the office, Tuesday - Thursday 
• Contributory pension scheme  
• Enhanced Parental leave   
• Cycle to Work Scheme  
• Private Medical Insurance with AXA 
• Unlimited access to therapy sessions through our partner, Oliva   
• Discounted Gym membership through Gympass 
• Financial Coaching with Octopus Wealth  
• 2 days of volunteering leave per year  
• Sabbatical after 5 years’ service   
• Life Assurance - MetLife (UK employees only)
• Ongoing Learning and Development to support you reach your career goals  

We are Vitesse – the payment provider of choice for the insurance and treasury industry.  

Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA regulated payments business that is driven to be the payment partner of choice for the insurance market, by providing global payment services and treasury optimisation.  Operating one of the largest domestic banking and payment settlement networks in the world, we give our customers direct access to more than 170 countries and territories, covering over 110 currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds, delivering a better customer experience to their claimants.  Our market-leading treasury optimisation service brings complete control and transparency to insurers and allows them to have their money in the right place, at the right time, to make that all important payment - fast, and when their customers need it most.   

With now over 160 employees across Europe and our London headquarters, $26m series B funding in 2022 in the bag and approaching £8bn in processed transactions, we are only just getting started.     

We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd’s of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference.   

As we continue to scale up, we want like-minded humans to join us on this exciting journey.  Are you ready?  

Vitesse at our best – our values 

The Vitesse values are a true reflection of what it takes to thrive in our business, so it’s important to us that any employee who joins our business is aligned with these 3 attributes 

Confident Humility 

We don’t do ego and we know that unless we all win, none of us win. We admit when we’re wrong, ask for help and always think about the wider business before ourselves.

Driven to Succeed 

We see the opportunity ahead of us and we won’t stop until we fulfil the potential we know we have. We hold ourselves to high standards and deliver high quality outcomes for Vitesse and our customers.  

Tenacious Responsibility 

We take ownership for our actions and decisions, and face into the challenges that come our way. We are committed to seeing things through to completion, even in the face of adversity. 

We are an Equal Opportunity Employer  We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect.