Senior Digital Product Owner

Company Description

• Health cover and local gym access
• Competitive base salary and generous annual bonus
• Free access to our holiday villas and camper vans!
• Work at a highly profitable business; investing heavily in tech and people
• People management role (team of c.3)
• Fully Office based role in Cheadle, Manchester

We’re Together – the market leading property finance experts with an entrepreneurial spirit. Based in Cheadle, South Manchester, we’ve been established since in 1974 and have built a team of over 750 colleagues, who are passionate about supporting individuals and businesses achieve their property ambitions by taking a common-sense approach to lending a range of mortgage and secured loan products to individuals and businesses

We’re looking for great people like you! from diverse backgrounds and experiences who love working together and putting customers at the heart of everything we do.

Job Description

As a Senior Digital Product Owner, you will work within one of our agile delivery teams, taking day-to-day ownership and responsibility for the delivery and ongoing improvement of our customer-facing digital platforms. Working with our internal Change team and external third-party partners, you’ll shape and manage the delivery of our digital roadmap based on a deep understanding of the needs of both internal & external customers.

You’ll be constantly on the lookout for customer pain points and potential improvements to inform the business’s roadmap, balancing the needs of stakeholders and customers to ensure our digital platforms are both fit for today and align to our longer-term strategic goals.

As well as the big picture, you’ll obsess over the fine details of your products – to maximise performance and commercial impact.

As a Senior Digital Product Owner, we are looking for someone to:

• Scope and prioritise activities based on business goals, commercial objectives and customer impact to deliver both customer and business value
• Ownership of the full product lifecycle for togethermoney.com and other platforms across our digital estate
• Manage a team of circa 3 people
• Own, maintain and deliver a prioritised roadmap & backlog based on business benefit, data/analytics, customer feedback, competition, stakeholder input & effort
• Ensure all initiatives have a clear cost-benefit case supporting any build/investment
• Use customer research and data to create proof-of-concept prototypes (working with the wider Digital team) for user testing and validating
• Communicate, collaborate and challenge external third-party partners, business stakeholders and product teams to align on dependencies & to keep deliverables on-track
• Maintain a deep understanding of customer experience and market competition in order to identify and fill gaps and generate new ideas that improve customer experience and drive growth across the business
• Set Objectives & Key performance (OKRs) for the product to measure success and delivery of strategic goals
• Keep stakeholders and the wider business informed of progress of the product vision and goals of the product

Qualifications

Essential

• A successful track record as a digital product owner, taking customer-facing products from initial concept through to final delivery, and evolving them further over time
• Solid understanding of UX/UI, development, optimisation, analytics and user research
• Experience working within an agile delivery model, alongside an understanding of Scrum & Devops
• Strong analytical and problem-solving skills
• Strong interpersonal and communications skills (both in person and in writing)
• A passion for improving value from Products and putting the customer at the heart of all product design/delivery

• The ability to confidently challenge but to also engage, influence, and inspire partners and stakeholders to drive collaboration and alignment

Desirable

• Solid technical background with understanding and/or hands-on experience in software development
• Experience managing digital customer-facing acquisition and service products
• Experience within financial services or similar regulated industry
• A Product Owner related certification (e.g. PSPO, CSPO) is advantageou

Additional Information

Benefits working at Together

• 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
• Buy & sell holidays
• Discretionary annual bonus
• Matched pension contribution
• Subsidised onsite restaurant (amazing food!)
• Life assurance
• Critical illness cover
• Health cash plan
• Private medical insurance
• Free access to company holiday homes
• Travel season ticket loans
• Ride to work scheme
• Free local gym access
• Local bar / restaurant discounts

Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

We care that you have a great experience with us at Together, if you need us to make any reasonable adjustments to make your experience easier, please let us know and we’ll do all we can.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.