Senior Product Manager – SN Honours
Overview
Springer Nature is looking for someone to lead our new researcher loyalty program, SN Honours. This role focuses on increasing participation and engagement with SN Honours, ultimately driving long-term publishing success. We'll achieve this through two main strategies: first, by selecting and integrating a loyalty SaaS solution to recognize and celebrate diverse research contributions while offering valuable benefits to researchers; and second, by engaging researchers through their preferred channels, including a mobile experience, to ensure the program meets their needs seamlessly.
The ideal candidate will be passionate about helping researchers. They will be skilled in stakeholder management, and capable of driving innovation and thought leadership for researcher loyalty inside and outside Springer Nature.
You would be joining the Product Group of one of the largest, most prestigious, and most progressive global academic publishers. Springer Nature has a portfolio of over 3,000 journals and over 300,000 books. Our imprints include Nature, Springer, and BioMed Central. We are a market leader in innovative solutions to support the work of researchers, including in Open Access publishing. Our culture is empowering, supportive, and creative.
At Springer Nature we value and celebrate the diversity of our people. We recognise the many benefits of a diverse workforce and strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles. Find out more at https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion.
Core Responsibilities
Set Up a Loyalty Solution: Work with a loyalty specialist to integrate a scalable loyalty solution into our existing platform.
Drive engagement: by recognizing a broad range of researcher contributions (including publications, reviews, and editorial work) and introducing dynamic benefits
Define and manage KPIs to measure the success and impact of the SN Honours, in particular power authors in the path to publish.
Continuously improve program effectiveness, with data and researcher feedback
Adapt the SN Honours to meet the needs of key markets, including China and other regions with unique requirements.
Develop the mobile experience: Understand how SN Honours forms part of a complete mobile experience for SN researchers.
Core experience, skills and qualifications
Technical Proficiency: Strong understanding of product development, particularly within mobile and web platforms.
Strategic Vision: Demonstrated ability to think strategically and balance long-term goals with immediate priorities. Experience in fast-paced environments is essential.
Product Management Expertise: Extensive experience in Product Management, Agile methodologies (Scrum), OKRs, and rapid prototyping.
Strategic and Detail-Oriented: Experience in fast-paced environments balancing strategic thinking with attention to detail.
Customer Obsession: Skilled in engaging with customers and using data and feedback to drive product strategy.
Stakeholder Management: Expert in managing stakeholders and facilitating timely decision-making.
What you’ll do…
Within 6 months:
Take ownership of procuring a loyalty SaaS solution
Integrate the SaaS loyalty solution with SN Honours.
Organise strategic workshops to discover how to expand the contributions recognised by the service
Build strong relationships with internal teams and external partners to expand the range of benefits
Within 6-12 months:
Expand loyalty recognition to include editorial and reviewer contributions.
Drive regular engagement with SN Honours.
Introduce a dynamic range of researcher benefits, increasingly personalised to the user
Develop and gain acceptance for a mobile strategy for loyalty and engagement.
Start executing the mobile strategy.
Beyond 12 months:
Continue to drive growth and engagement with SN Honours
Fully implement the mobile strategy.
Strengthen partnerships to continuously add value.
Represent Springer Nature at industry events to build thought leadership in researcher loyalty