ServiceNow Product Manager

Due to a new and urgent requirement, we are seeking an experienced ServiceNow Product Manager to join us on a contract basis for 6 to 12 months (Outside IR35).

As a dedicated ServiceNow Technical Product Manager, you will oversee product management activities to ensure the effective delivery of the ServiceNow platform. Your focus will be on developing a three-year roadmap for feature deployment, as well as backlog refinement and prioritisation in collaboration with Technology Business Partnering.

Role and Responsibilities:

To support the establishment of a ServiceNow delivery capability through a delivery partner and provide supplier management as a client-side team member, you should have experience in the following:

• Supporting a delivery capability, including:
• Architectural design
• Engineering delivery (Software Engineers and Scrum Masters)
• Developing a long-term product roadmap for ServiceNow, aligned with core feature rollouts.
• Defining a strategic plan for adopting ServiceNow features to enhance ITSM.
• Scoping the strategic rollout of CMDB, including a review of the existing service catalogue.
• Managing client-side service relationships with a ServiceNow Delivery Partner-prior experience in this is essential.
• Strong understanding of governance processes for managing change within the ServiceNow platform.
• Experience working within a consultancy and/or public sector environment is preferred.