Shopify Product Owner

Shopify Product Owner

Location: Stockton-on-Tees, Newcastle upon Tyne or Manchester
Hybrid working

Are you passionate about eCommerce innovation and looking for an exciting opportunity to shape the future of Shopify solutions? Join our team as a Shopify Product Owner and play a pivotal role in delivering cutting-edge eCommerce experiences that exceed client expectations.

In this key role, you will be instrumental in delivering, and evolving innovative Shopify based eCommerce solutions defined by the Solutions Team. Collaborating with cross-functional teams, you will act as the primary advocate for our clients, ensuring that all developments align with their business goals and deliver measurable value. Your role will involve translating scoping documents into technical specifications and actionable user stories, managing product roadmaps, and championing the Shopify ecosystem to deliver client and business value.

By understanding the Shopify ecosystem and leveraging its capabilities, you will ensure that Visualsoft delivers cutting-edge solutions while maintaining exceptional client satisfaction and driving real commercial success.  

Key Responsibilities

Product Roadmap Management and Delivery

• Collaborate with the Solutions Team to understand defined Shopify solutions and technical documentation, ensuring alignment with client and business objectives.
• Develop and manage a Shopify product roadmap for complex software projects, setting priorities that balance client needs, technical feasibility, and business goals.  
• Write and manage technical documentation to a high standard, ensuring clarity, accuracy, and alignment with defined solutions.
• Translate client requirements into effective user stories, product specifications and tasks that designers and developers can execute. 
• Lead the end to end implementation of Shopify solutions, ensuring they meet client requirements, timelines, and budgets.  
• Work closely with Engineering teams to validate technical feasibility and monitor the progress of development.  
• Plan and manage the regular deployment of high value product increments
• Maintain and prioritise the product backlog, ensuring tasks are well defined, actionable, and in line with the Solutions Team's specifications. 
• Participate in Scrum ceremonies, including sprint planning, backlog refinement, and retrospectives, to keep teams aligned.
• Ensure all solutions adhere to Shopify best practices and comply with industry standards. 
• Stay informed of industry trends, emerging Shopify capabilities, and regularly analyse competitor offerings to enhance Visualsoft's Shopify service portfolio. 

Client and Stakeholder Collaboration

• Act as a key point of contact and subject matter expert for all Shopify product related queries, ensuring key stakeholders are engaged and informed throughout the project lifecycle.  
• Collaborate with internal teams to gather requirements, clarify objectives, and align on deliverables.   

User Research and Insights

• Conduct user research, including interviews, surveys, usability testing, and data analysis, to understand user needs and pain points.
• Use insights from research to inform product decisions, ensuring that features and improvements are user-centric and deliver real value.
• Continuously gather feedback from users post launch to identify areas for improvement and enhancement.

Performance Tracking and Optimisation

• Monitor the performance of Shopify implementations post launch, gathering data and client feedback for continuous improvement.  
• Identify opportunities to enhance client satisfaction, improve platform performance, and increase efficiency.  
• Measure product outcomes and success against predefined KPIs and iterate to achieve optimal results.  

Internal Knowledge Sharing and Advocacy

• Champion Shopify knowledge and capabilities within the team and wider organisation, sharing insights and updates to keep key teams informed of platform developments.  
• Deliver internal training sessions and develop documentation to improve the team's understanding of Shopify capabilities.  

Essential

• Proven experience in a Product Owner or similar role within an eCommerce or SaaS environment.  
• Strong technical documentation writing skills, with experience creating clear, concise specifications and user stories.
• Deep understanding of the Shopify ecosystem, including custom themes, apps, API integrations, and headless architecture.  
• Experience in translating business requirements into actionable product features and deliverables.  
• Strong understanding of Agile methodologies, with experience managing product backlogs, sprints, and user stories.  
• Demonstrated ability to manage multiple complex software projects and prioritise tasks effectively under tight deadline and budget contraints.  
• Up-to-date knowledge of Shopify updates, apps, and emerging technologies.  
• Proven experience in analysing client data to inform product roadmaps.
• Strong communication skills, with the ability to effectively convey technical concepts to non-technical stakeholders.  
• Strong technical documentation writing skills.
• Strong organisational and time management skills, with the ability to prioritise and manage multiple tasks effectively.
• Exceptional problem solving abilities, capable of addressing complex challenges with innovative solutions.  
• Collaborative mindset, thriving in cross-functional teams to achieve shared goals.  
• Analytical and detail oriented, ensuring all product features align with client needs and business objectives and deliver high quality solutions.  
• Enthusiastic advocate of eCommerce trends and innovations, with a passion for enhancing user experiences.  
• Strong presentation and persuasion skills to inspire confidence in proposed solutions.
• Ability to lead large scale meetings with senior stakeholders.

Desirable  

• Experience with other eCommerce platforms (e.g., Magento, BigCommerce, WooCommerce, Salesforce Commerce Cloud).  
• Familiarity with data analytics tools and experience in driving decisions based on performance insights.  
• Product Owner Certification (CSPO or equivalent).  
• Leadership skills with the ability to mentor team members and influence stakeholders.  
• Advanced presentation and persuasion skills to build confidence and excitement around proposed solutions.  

• Competitive basic salary

• Unlimited paid holidays - yes that's not a typo!
• We operate a hybrid working policy: 3 days in the office, with the option to request up to 2 days working from home each week.
• Your choice of top-spec tech - Mac or PC
• Health Assured Assistance Programme
• Free eye tests and flu jabs
• VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, Birchbox to Just Eat there's something for everyone!
• Free breakfast, fruit, hot and cold drinks and protein shakes
• Friday afternoon drinks to wind down for the weekend
• Pension scheme to help you save for the future
• Cycle to work scheme
• Discounts across our brands
• Regular team social events
• Training & development

So if you think you’ve got what it takes to join one of the UK’s leading eCommerce providers, we’d love to hear from you.

A little formality… by applying you implicitly consent to us processing your personal data for review for this vacancy only.

Talent Hunter Referral Bounty - £500

Help us find the right talent to join our team, and get a handsome reward in return. It couldn’t be easier - if you know someone that could be an ideal candidate, either refer them directly to us or simply ask them to include your details as the referer when they apply. If they land the job with us as a direct result of your referral, you get the bounty!

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Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspectives.

We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.