An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!
Job Summary
Be part of a team that creates exceptional customer value, generates long-term competitive advantage, and delivers year-after-year profitability for TNS and the Communications Division. Are you interested in managing the full lifecycle of products and services. As a TNS AI Voice Product Manager you will lead others to deliver true value based on customer backed approaches. This role will focus on developing and managing our AI Voice driven products. If you are a passionate Product Manager yearning to transform the customer experience, we are looking for you to join the TNS team.
Duties and Responsibilities
Strategy and Planning (35%)
Deliver business value to drive sales, improve efficiency, and improve customer satisfaction
Be the leader in delivering value, strategic vision and product roadmaps for your designated products and services
Lead the end-to-end product lifecycle for voice and AI products, from ideation to launch and beyond
Support business reviews and have the ability to present across all levels of the organization
Drive the product lifecycle from market development to market decline
Create product / business plans to determine product and service feasibility
Partner with functional and technical leaders to identify and plan capabilities necessary to meet short and long-term business needs
Develops and executes strategic plans in support of key objectives derived from the Balanced Scorecard
Drives business growth by applying domain expertise to provide thought leadership and translate vision into action
Evaluates research and market analysis, meets with third party vendors, and maintains knowledge of industry innovations and technology platforms to inform the strategy for the product
Knowing your customers by having ongoing discussions, both face to face and team meetings, and documenting these discussions for strategic review
Operations (25%)
Understands financial and business impact of proposed product updates and activities within portfolio, prioritizes updates to support the roadmap
Drives product development by reviewing performance and directing work efforts of solution architects, development, and operations to ensure products are aligned with product vision
Identifies goals, metrics, and appropriate analytics to measure the performance of the product and its individual features, and continually makes recommendations and refinements to the product based on learnings
Resolve issues within or across product teams that may impair teams form delivery of a quality product in order to meet strategic, financial, and technical goals
Drives operational excellence to create internal customer satisfaction and meet product metrics while prioritizing customer needs
Works across legal teams to develop, review and execute customer and third party partner contracts
When necessary, create Non-Disclosure Agreements based on specific needs
Interpersonal (20%)
Accepting constructive feedback from other team members
Actively listen to problem discussions and propose various solutions
Actively listen to problem discussions and propose various solutions
Work as a member of project team and make the necessary contributions for the role
Behavior (20%)
Being on time, participative and showing a willingness to help other team members
Partner with various Communication Division members to create products and services
Ability to articulate complex issues both in written form and orally
Ability to comprehend customer requirements and take these requirements to create an appropriate product plan
Have excellent follow through, we honor our commitments
Think outside the box to develop new products and services
Travel Requirements
- Typically requires overnight travel 10% to 15% of the time
Preferred Qualifications
Proficient in developing and maintaining product and service lifecycles
Proven experience as a Product Manager with a focus on voice and AI technologies
Strong understanding of artificial intelligence, natural language processing, and voice recognition technologies
Proficient in defining, communicating, and driving value propositions, success metrics, and outcomes
Proficient in utilizing deep market and industry knowledge to achieve strategic objectives
For this role, we anticipate paying $165 - $185K. This role is eligible for variable pay, issued as a monetary bonus or in another form. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. TNS offers a competitive benefit package including medical and dental coverage, life insurance, paid holidays and vacations, and a 401K plan with company match.
Proficient in selecting and leading strategic vendor relationships or acting as the primary point of contract for strategic partnerships
Preferred Experience and Education
BS degree in Telecom or Business, MBA Preferred
More than 10 years’ experience in Product Management domain
Strong background in Mobile and Fixed telecom networks
Background in SS7 & SIP call flows and interworking of the PSTN
Understanding basic telecom infrastructure and design
Understand Local Exchange Routing Guide
Experience working with ILEC, CLEC and Wireless Customers
Familiarity with voice assistants
Key Requirements
15+ years in the Communications industry, or other relevant industry experience
Excellent written and communication skills
Strong verbal communication skills and written presentation skills
Strong experience with MS Office Suite (word, power point, excel & Visio)
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.