Product Manager

Hill Dickinson LLP is a leading and award-winning international commercial law firm with offices in Birmingham, Hong Kong, Leeds, Limassol, Liverpool, London, Manchester, Monaco, Newcastle, Piraeus and Singapore. With more than 1000 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation.

Hill Dickinson acts as a trusted adviser to a wide portfolio of clients across a wide range of specialist sectors: from transport and logistics and international trade, through to retail, insurance, marine, health, education, manufacturing, public sector and banking and financial services.

Job role:     Product Manager

Hours:   Monday to Friday, 09:00 - 17:00 (35 hours per week)

Hill Dickinson are proud to be named as a Top Ten Employer for Working Families 2024 and so, we are happy to consider flexible working opportunities to help you balance your work and home life.

Team:    IT - Product Management

Location:  Liverpool (Hybrid - 2/3 days office based per week)

Benefits: At Hill Dickinson we understand that incentives go far beyond a good salary, so we have created a comprehensive benefits package tailored around our people. 

 Here are some examples of what we offer:

• Annual leave starting at 25 days
• Birthday privilege day and Christmas shutdown
• Holiday buy, sell and carryover scheme
• 2 charity volunteering or pro bono days
• Optional private medical insurance via BUPA
• Annual fitness allowance
• Permanent health insurance
• Flexible pension scheme
• ISA saving scheme and independent financial advice
• Medicash 
• EAP with access to counselling
• Enhanced family leave policies
• Access to 10 days fully subsidised emergency or back-up care per year
• Life assurance
• Group income protection 
• Annual travel season ticket loan
• Hybrid working and dress for your day policy
• Bespoke training and development opportunities
• Financial contribution towards home working equipment

Role overview     

Introduction to the role:

The Product Manager plays a significant role in ensuring that the firm’s technology applications are effectively supporting our business goals and operations. By working closely with both IT professionals and business stakeholders, you will lead an Applications/Product Management Team to ensure that the applications are optimised to meet the unique needs of the business, enhancing productivity and efficiency. 

Introduction to the team:

This role provides the opportunity to join one of the fastest growing groups in Hill Dickinson. The IT team continue to grow year-on-year with a team of over 60 IT professionals. This newly created team will be responsible for developing and maintaining an in-depth knowledge of the firm’s business applications and coordinating how they best support the business needs. 

Key responsibilities:

• Manage a team of product/application owners to standardise the approach to business applications.
• Manage the performance and development of the Applications Team.
• Own the relationship with the supplier and keep updated on road map, new releases and functional enhancements. 

• Ensure there is appropriate documentation of the application landscape, application integration, data models and data flows. 

• Manage contracts with external suppliers including SLAs where appropriate. Ensure regular follow-up meetings with external suppliers in order to ensure optimal service levels.
• Seek to fully understand existing business processes and recommend improvements where appropriate to optimise the solution.
• Ensure adequate and appropriate training sessions are in place for business software applications.
• Develop monthly reports to identify usage and measure adoption rates for the software applications.

• Collaborate with cross-functional teams to integrate the applications team with broader business processes.
• Monitor and report on key operational metrics to inform decision-making and strategic planning. 
• Ensure end users embrace technology to the fullest extent.
• Foster an environment of continuous improvement and professional development.

What are we looking for:

• Strong technical proficiency including architecture and integration
• Knowledge of legal and/or core applications (M365, iManage, Intapp)
• Strong communications skills 
• Experience with project management and delivery excellence
• Strategic planning and business alignment
• Good understanding of data analytics and performance monitoring
• Excellent interpersonal skills and stakeholder management
• Excellent Problem-solving skills
• Strong attention to detail
• Strong leadership skills to include hiring and performance management

Equality, Diversity and Inclusion

Hill Dickinson is committed to providing fairness and equal opportunity for all regardless of age, gender, gender identity, ethnic origin, disability, sexual orientation, marital or transgender status, nationality, religion or belief. 

We understand that our power as a firm comes from empowering our people and that it is only by encouraging and enabling individuals to be themselves at work that we can truly benefit from their rich and varied strengths.

Hill Dickinson is an equal opportunities employer. All applications received by the firm will be considered based on their merit alone and we welcome applications from all suitably qualified individuals regardless of background and from all routes to qualification, with both the SRA and CILEx.

Disability Support              

We are a Disability Confident employer, which means if there is anything that we can do to make your visit easier, so you are able to perform at your best, please let us know. You can contact the HR team at hrteam@hilldickinson.com should you require any adjustments to the application or interview process.

Values    

Trust – Respect – Innovation – Collaboration 

At Hill Dickinson, we welcome applications from individuals that are looking to return to the law as well as all routes to qualification, with both the SRA and CILEx.

All successful candidates will be subject to our standard pre-employment screening, including a basic criminal record check via Disclosure and Barring Service. Any offer of employment made is conditional upon completion of all checks. 

Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.