Product Manager - CRM (Salesforce)

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

About CDW

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.

CDW prides itself on “making amazing happen”. Our relationships are fueled by our deep expertise and are grounded in the CDW Way.  Our empowering leadership makes things happen and inspires their teams to do the same.  From the teammates beside us to the leaders who guide us, we move forward together.

Job Summary

The Product Manager – CRM UK role will be responsible for driving the strategic direction of our products, from conception to execution, working closely with cross-functional teams to define product vision, roadmap, and objectives, ensuring alignment with business goals and customer needs for our UK business.

The role will help maintain the integrity of the foundational CRM design that is consistent across the CDW enterprise (CDW US, CDW Canada, and CDW UK) while leading innovation and continuous improvement needed to make the CRM feel “localized” with the specifics needed to support the CDW UK business.  The ideal candidate is a strategic thinker with excellent communication skills and a passion for delivering innovative solutions. A successful candidate will need to be comfortable synthesizing a clear, logical, data driven narrative out of confusing, ambiguous and at times conflicting information.

Key responsibilities

• Build strong relationships with both technical and non-technical teams such as Sales, Integrated Tech Services (ITS), Operations, Product & Purchase Management, and Finance teams to align objectives and priorities to deliver high-quality products
• Comfortable speaking, presenting, and demoing capabilities at all levels of an organization up to C-suite
• Define and track key performance indicators (KPI’s) to measure the success of product initiatives against business objectives
• Comfortable with hypothesis-driven feature development
• Develop and articulate a clear product roadmap that aligns with company objectives and market trends
• Translate roadmap into actionable strategies to drive product growth and innovation
• Define and maintain journey maps to understand user journeys by persona
• Own and prioritize product backlog, ensuring alignment between stakeholders and technology
• Conduct market research and user interviews to identify customer requirements and validate product hypotheses
• Lead strategic vision for our CRM UK Implementation for release planning activities, including feature prioritization and coordination with agile teams to plan and execute Program Increments (PIs)
• Create and maintain Program Increment artifacts such as feature backlogs, WSJF’s, Sprint Plans, and Release Notes
• Collaborate with architects, designers, and product owners to develop innovative and scalable solutions that meet customer needs and technical requirements

The information in this position description is intended to convey information about the key responsibilities and requirements of the position.  It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity.  Position Descriptions are subject to change.

Qualifications, Skills & Experience

• Bachelor’s degree or equivalent experience required
• 3+ years of Product Management, Professional Services or Technology experience
• Proven track record of successfully managing products from concept to launch in a fast-paced environment
• Strong analytical and problem-solving skills, with the ability to prioritize and execute tasks effectively
• Excellent communication and presentation skills, with the ability to influence cross-functional teams and senior stakeholders
• Experience with Agile methodologies, including SAFe, Scrum, and Kanban
• Experience with Salesforce is required

Other Required Qualifications

• Strong verbal and written communication skills with the ability to effectively interact with internal and external stakeholders
• Capable of taking granular level detail and communicating information at a high level
• Excellent analytical skills
• Ability to manage competing priorities demonstrating adaptability in meeting prioritized deadlines
• Proficient in Microsoft office applications with strong experience in PowerPoint
• Demonstrated ability to effectively present data to stakeholders for full scenario understanding
• Track record of identifying process improvements and making appropriate recommendations
• Strong negotiation skills with the ability to influence stakeholders

Preferred Qualifications

• Familiarity with Salesforce CRM, Salesforce CPQ, Certinia PSA, Lucidchart are a plus
• 5+ years of Product Management, Sales, Sales Operations or Technology experience

More about CDW and your career with us:

At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self — and your best ideas — to CDW.  Because diverse perspectives bring forth better problem solving — and better solutions for our customers in a rapidly evolving technology landscape.

CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment. CDW does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion/belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010. 

We encourage candidates from all walks of life to apply and join us in our mission of cultivating a culture of belonging, diversity and inclusion for better collaboration, innovation, and business results.

Together, we strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities and authenticity for coworker and business benefits. Will you be a part of it?

What we offer:

Life Assurance

Competitive Contributory Pension

Private Medical Insurance

Enhanced Maternity Pay

25 days holiday + bank holidays

Option to buy additional holiday

Dental Insurance

Season Ticket Loan + additional perks

We make technology work so people can do great things.     

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.