Product Manager

DXC’s insurance business has 13,000 domain experts serving 2,000 insurance customers operating in over 100 countries worldwide.

Role Summary

The Product Manager plays a pivotal role in ensuring the successful delivery of a product to clients (internal or external) while maintaining high standards of quality, stakeholder engagement, and financial oversight. Acting as the primary point of contact for product delivery, this role is responsible for aligning expectations, managing scope, tracking financial performance, and fostering a collaborative team environment.

Responsibilities:

• Be the client’s DXC point of contact for the delivery of the Product. (Note that the client will probably have different DXC contacts for commercials and any wider engagement which must be understood by the delivery lead).
• Represent the Product delivery team as a whole and the DXC resources within that specifically.
• Agree the delivery approach to be taken and ensure the roles and responsibilities within that approach are understood (e.g. Scrum, Kanban, W-agile etc.). 
• Responsible for client satisfaction of both the end Product and its delivery.
• Delight the customer; identify growth opportunities.
• Maintain focus on Delivery

Scope

• Understand the terms of engagement (whether that’s a commercial vehicle, an internal work order etc.).
• Agree the current scope with the client (e.g. a Prioritised Product Backlog).
• Address any differences between the terms of engagement and current scope promptly and appropriately as and when they occur.  Ensure a common understanding is clearly communicated.
• Manage scope changes appropriately, in conjunction with the client and internal stakeholders and with consideration to delivery deadlines, budgets, quality and resources.

Financials

• Understand the engagement budget in terms of a man day or cost profile.
• Track actual days/cost against the profile and address any expected variance promptly.
• Update profile forecasts as a result of plan or resource changes and manage any expected variance appropriately.
• Check DXC team members’ time bookings.

Stakeholders

• Identify internal & external stakeholders and ensure there is a common understanding of roles and responsibilities across the engagement.
• Identify when and how to appropriately engage with each stakeholder e.g. regular or adhoc meetings and written communications.
• Resources
• Identify the resources needed to deliver the Product in conjunction with DTC capability manager & Tribe Lead.
• Highlight any resource constraints or risks promptly as and when they are identified.
• Discuss any training needs, performance or people care matters with the DTC capability manager / Tribe Lead.

Quality

• In conjunction with the client and team agree how quality will be measured and approved for the engagement (e.g. Coding Standards, Automated Testing, Definition of Done, Product Reviews & Feedback).
• Ensure Product is delivered against the agreed quality measures.

• Create and manage an agile delivery plan that supports progress tracking and reporting relevant to the agreed delivery approach.
• Track and report progress against plan relevant to the agreed delivery approach.
• Identify blockers and execute remedial actions when required.

Risks & Issues

• In conjunction with the delivery team identify and record delivery risks and issues.
• Ensure risks and issues are managed appropriately and actions are completed in a timely manner.
• Escalate risks and issues when necessary.
• Communicate risks and issues clearly and appropriately to client, team and relevant internal and external stakeholders using an agreed process with your Tribe Lead.
• Ensure any new risks or issues as a result of decisions taken are fully understood, agreed and communicated.

Communication

• Agree schedule of meetings and reports with client, team and relevant stakeholders, appropriate to the delivery approach taken.
• Manage meetings and reports as per agreed schedule.
• Stop or change meetings and reports that do not provide value.
• Attend Tribe Governance meetings and scrum of scrums.
• Prepare and produce individual governance reports.

Team

• Foster a collaborative, open and trusted working environment for the team.
• Ensure all team members viewpoints are heard and valued.
• Support the team by resolving issues, facilitating in disagreements, taking problems to wider management on behalf of the team members.
• Provide a barrier to the team from external distractions.
• Actively participate in the Delivery Manager community, sharing and re-applying skills and knowledge and bringing in best practice.
• Actively participate in the overall success of your Tribe by ensuring a broad understanding of your wider tribe goals and that of the wider DTC.

Essential Skills/Qualifications:

• Certifications: Agile (CSM, SAFe), PMP, ITIL.
• Tools: Jira, Confluence, Azure DevOps.
• Industry Experience: IT consulting, product development, managed services.

What we can do for you:

• Competitive compensation
• Pension scheme DXC Select – (benefits package)
• Perks at Work
• DXC incentives

DXC Technology is committed to the development of a fully inclusive workforce. All applications for employment are assessed purely on merit, against the capabilities and competencies required for the role.

DXC Technology does not discriminate on the basis of gender, ethnic origin, race, faith or sexual orientation.