The role:
This role is responsible for the product that is developed, defining the strategy, vision and goal also responsible for the product backlog and ensuring that the development team has a clear understanding of the product vision and goals. Ensuring the product strategy and deliverables align with business goals and customer needs
Key responsibilities:
- Develop and maintain a product roadmap that aligns with business goals and customer needs
- Collaborate with cross-functional teams to define and prioritise product features and requirements, anticipating their future needs and being able to translate into product requirements
- Communicate product vision and progress to stakeholders and team members
- Work closely with development teams to ensure timely delivery of high-quality product releases
- Conduct user testing and gather feedback to inform product decisions
- Act as the primary point of contact for the development team and stakeholders regarding product-related issues
- Manage and prioritise product defects and issues
- Effectively managing the product backlog and prioritising tasks based on changing requirements
- Conduct market research and analysis to identify trends and opportunities for product innovation
Reporting & management:
- Skilled at building relationships across operational and delivery teams
- Ability to communicate effectively with both internal and external IT teams to ensure successful product delivery
Qualifications, experience & skills:
Essential - Degree or equivalent qualification in a relevant discipline or relevant experience in a similar role for minimum of 2 years
- Experience of the full IT development lifecycle and Agile methodology
- Familiarity with tools like JIRA, Confluence or other product management software
- Proficient in a range of analysis tools including MoSCoW prioritisation, process mapping, gap analysis, root cause analysis and use case modelling.
- Proven experience in embedding change into operational environments offering coaching and support to individuals if required.
- Knowledge of Process Mapping Software such as Microsoft Visio, Miro, Lucidchart or BPMN Tools
- Knowledge of CRM and workflow systems
Desirable - Experience of hands on use of low/no code tools such as Creatio, MS Dynamics & Power BI
- Certified Product Owner
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- Ability to work in a fast-paced environment and make pragmatic decisions
- Strong analytical skills, the ability to plan/organise and balance simultaneous priorities
- Excellent interpersonal, written and verbal communication skills
- Ability to challenge and prioritise with clear understanding of the business and customer value delivered and outcomes that will be achieved
- Self-motivated, open to ideas, able to influence others
- Good knowledge of user-centred design principles
Please note this role is hybrid and will require at least 1 day per week based at our Bolton office, however this may be slightly more when first starting in the role. |