Senior Product Manager

Senior Product Manager

Salary: Circa £45,000 per annum (depending on experience)

Job Type: Full-Time, 37.5 hours, Permanent

Location: IB (International Baccalaureate®) Global Centre, Cardiff

Hybrid working opportunity, office presence required once per week

About the IB

If you're looking to work for a global organisation with a meaningful mission, and with colleagues all over the world, then the International Baccalaureate® (IB) may have the ideal opportunity for you! The International Baccalaureate provides world-class educational services to over 5,700 schools across 160 countries. A career at IB is not just a job; it’s an opportunity to work with an innovative world leader in education services and contribute to our 50-year mission of creating a better and more peaceful world. Apply now to join our global organisation where we empower our employees to thrive and make a difference.

*Please note that in September 2025 our Cardiff Office will be relocate from CF23 8GL to Fusion Point One, Dumballs Road, Cardiff, CF10 5BF.   The building is a 5-minute walk from Cardiff Central Station and a 10-minute walk to the city centre.  Our new offices will have 60 parking spaces available which will be reservable online*

About the Job

As part of IB's digital transformation, the Senior Product Manager will be joining the newly formed product management department which is accountable for the outcome of the IB’s portfolio of customer-facing products throughout their lifecycle. This involves balancing business needs, customer feedback, technology needs and market trends in service of IB’s strategic objectives.

Key Responsibilities

• Define the portfolio design, direction, roadmap and prioritize features for all digital products, and maximize overall value and RoI of the full product portfolio
• Translate business needs into product requirements / features, and communicate clearly with business teams to ensure expectations and product understanding are aligned
• Lead and collaborate with Engineering and UX Design to drive technology implementation, and ensure business and customer satisfaction goals are met within agreed time frames
• Drive customer-centric practices including the capture of early and frequent customer feedback, customer-usage data, and prioritizing the end-to-end customer journey as a primary design consideration for our digital products
• Continuously track and analyse trends in the education technology sector, competitor activities, and customer needs to make informed decisions that optimize the relevance and competitiveness of the IB’s digital products
• Mentor and develop other product managers and foster a culture of innovation 

About You

• Demonstrable Product Management experience, preferably in an enterprise B2B or B2B2C environment
• Working knowledge of agile and iterative software development processes, methodologies, and technologies. 
• Highly experienced in collaborating with diverse and cross-functional teams, including software developers, UX design and business subject matter experts.
• Experience of analysing data to derive insights into user behaviour, product performance, and market trends.
• Familiarity with UX design principles and methodologies to create intuitive and engaging educational products.
• Confident in making difficult decisions, advocating for the Product, addressing conflicts constructively, inspiring confidence and motivating the team to take risks, innovate, and continuously improve.
• Excellent verbal and written communication skills in English language
• Knowledge of trends, technologies and emerging innovations in educational technology is a distinct advantage.

In addition to your salary, we offer an attractive range of benefits including:

• 10% employer pension contribution with a 3% employee contribution
• Enhanced family friendly benefits
• 25 Days annual leave, plus public holidays, with the choice to buy up to 5 days additional annual leave
• Life assurance 4x annual salary
• Flexible working hours
• Paid volunteering leave
• Excellent continuous professional development
• 1.5 % Flexible benefits allowance
• Health and wellness schemes
• Cycle to Work scheme
• Discounts on a range of products, including days out
• Cash back opportunities available from a wide range of retailers
• Employee Assistance Programme
• Free on-site car parking

Applications are being received until 19 January 2024 at 11:59pm (UK Time)

Candidate selection will consist of a two-stage section process. Candidates that are successful following the first stage competency-based interview will be required to prepare for a presentation to a panel.

We are committed to building a working environment that values respect, diversity, and compassion. The International Baccalaureate is proud to be an equal opportunities employer and we welcome applications from all suitably qualified applicants.