Technical Product Manager

Technical Product Manager

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK – but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way – meaning you'll have the opportunity to make a real impact. 

As a Technical Product Manager at JPMorgan Chase within the International Consumer Bank, you will be a part of a flat-structure organization. Your responsibilities are to deliver end-to-end cutting-edge solutions in the form of cloud-native microservices architecture applications leveraging the latest technologies and the best industry practices. You are expected to be involved in the design and architecture of the solutions while also focusing on the entire SDLC lifecycle stages.

Our Product team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, you'll have the opportunity to move between them. 

Job responsibilities:

• Lead the strategic planning and execution of digital retail product initiatives.
• Collaborate with cross-functional teams to define and gather detailed technical requirements and implement innovative digital solutions.
• Analyse market trends and customer needs to inform product development strategies.
• Oversee the enhancement and optimization of digital retail products and services.
• Ensure seamless integration of cutting-edge technologies and digital platforms.
• Develop and maintain strong relationships with stakeholders across the organization.
• Monitor and assess the performance of digital products, identifying areas for improvement.
• Drive change management processes to facilitate a smooth transition to new digital strategies.
• Act as a bridge between business needs and technical constraints, identifying and solving technical issues that arise during the product lifecycle.
• Provide leadership and guidance to team members involved in product development.
• Own and prioritize the technical product backlog, ensuring alignment with product vision, roadmap, and business objectives.

Required qualifications, capabilities and skills

• Extensive proven experience as a product owner , ideally within the digital retail product space cutting across customer operations .
• In-depth knowledge of digital banking, retail product development, and emerging technologies and in-depth knowledge of the regulatory environment impacting digital banking and retail products.
• Strong project management skills with a track record of successfully leading transformation initiatives.
• Familiarity with digital transformation technologies such as cloud platforms and AI/ML.
• Knowledge of integrating legacy systems with modern digital platforms and ensuring smooth transitions during migrations
• Basic knowledge of DevOps tools and CI/CD pipelines (e.g., Jenkins, Docker, Kubernetes) as part of IT transformation strategies
• Understanding of RESTful APIs, microservices architecture, and system integrations.
• Experience working closely with engineering teams, developers, and architects in a technical capacity.
• Understanding of how technical decisions impact user experience (UX) and ability to collaborate effectively with UX/UI teams.
• Comprehensive understanding of market trends, customer behaviors, and competitive landscapes in the digital retail sector.
• Demonstrated ability to collaborate effectively with cross-functional teams and stakeholders.

Preferred qualifications, capabilities and skills

• Proven track record of successfully leading large-scale digital retail product transformations.
• Extensive experience specifically within the digital retail product space with an advanced degree (MBA or equivalent) in business, technology, or a related field
• Demonstrated ability to drive innovation and implement disruptive technologies.
• Strong network and relationships within the digital banking and retail industry.
• Proficiency with data analytics tools to track product usage and performance metrics.
• Understanding of how enterprise architecture frameworks align with transformation initiatives.
• Expertise in leveraging data analytics and insights for strategic decision-making.

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