Core Responsibilities
1. Leads technical product management activities for multiple technical products, or one strategic technical product. Participates in the design and continuous improvement of the technical solution.
2. Collaborates with cross-functional teams to create best practices that drive significant change to the client experience.
3. Coaches technical product teams towards best practices and learnings. Ensures delivery of messaging, communication, and customer outreach as necessary.
4. Partners with stakeholders to resolve production and implementation issues in a timely manner, and supports/drives escalations where required to enable rapid delivery.
5. Leads the planning, development and implementation of new technical products. Defines and analyzes technical markets, developing detailed product features and requirements, and developing implementation plans.
6. Employs a variety of qualitative and quantitative analysis techniques to continually improve the user experience.
7. Participates in and provides recommendations for ongoing business planning and departmental prioritization activities.
8. Participates in the teamβs engineering practices in development, continuous integration, and automated deployment.
9. Participates in special projects and performs other duties as assigned.
Qualifications
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.