Technical Product Manager, User Services

Join our passionate and dedicated teams who are shaping the future of sound!

L‑Acoustics is the world leader in premium professional sound systems for live and fixed installed applications. From world-class artists, to major music festivals in every genre, to opening and closing ceremonies of sports events, we are the trusted choice of event professionals who require extreme reliability and fidelity show after show.

Designed & manufactured in Europe, available in 80 countries globally, L‑Acoustics employs over 800 people worldwide with 25% of team resources devoted to R&D and application. Our products are designed and manufactured according to the highest professional standards which we, as an industry leader, continue to define and elevate.

Within the Product Management division, the Application Design team plays a crucial role in bridging communication between the external world (client feedback, market information and trends…) and internal product, software, services and solution development teams, to bring high-value solutions to the market.

As an Application Design Engineer, User Services, you will be part of the Services team, and your primary responsibility will be to coordinate and manage the Entreprise Services development process, aligning it with market trends and client requirements. With a keen understanding of market dynamics and client needs, and an acute expertise on your field, you will translate these insights into actionable developments inhouse.

Main responsibilities:

Cross-functionally in collaboration with R&D, Product & Technology marketing, Education, Application & Sales-Business Development teams:

• Information consolidation:
  • Keep up to date on market feedback regarding our current line of User Services
  • Stay informed about market trends, client preferences, competition advancement, and emerging technologies in the professional sound systems industry.
  • Translate market insights and client needs into clear, implementable development requirements inhouse.
  • Produce functional specifications for all new Services developments
• User Services development supervision:
  • Liaise with the stakeholders to launch Services developments
  • Act as a liaison between different teams, facilitating effective communication and ensuring a streamlined development process.
  • Engage with transversal product management teams to ensure proper development of product, software and solutions as an integrated system
  • Supervise and schedule with transversal teams the validation tests and produce intervention reports
  • Participate in the implementation, testing and validation of newly developed Services
• Protocols drafting:
  • Produce demonstration or introduction protocols for new User Services
  • Develop and produce the commercial documentation and related collaterals
  • Proofread and support technical and product marketing information creation (owner’s manual, technical bulletin, specification sheets,…)
• Support:
  • Act as the Services expert for client-facing support when necessary
  • Escalate recurring issues to include solution implementation into the next development cycle

What you’ll need to succeed

• Minimum 3 years of experience in Product Management
• Working knowledge of Agile Project Management, SCRUM Methods
• Ability to work collaboratively and transversally with other divisions and teams

Join our passionate and dedicated teams who are shaping the future of sound!